Action Benefits | Meet the Team

Leading empowerment through innovation, advocacy, and service excellence.

We are here to make a difference by empowering those who impact the lives of others. Bringing to them decades of expertise in targeted healthcare distribution. We are ever changing, mindful and considerate to all those we connect with every day. And we hold great respect for our people and our partners, who are all so dedicated to the health and wellness industry.

Group team

We can assist you with your Blue Cross^® Blue Shield^®of Michigan and Blue Care Network medical groups. Our team will consult and assist you in navigating BCBSM/BCN self-service tools, help you to identify and solve problems or escalated issues, and answer your questions about products, renewals and services. Reach us at (866) 501-8727 or mygroupsupport@actionbenefits.com.

Individual team

We're dedicated to supporting agents with their individual Medicare, under 65 and ancillary business across our multiple carrier partnerships. We focus on training, processing, and providing exceptional customer service by devoting time to maintaining client relationships and building a strong book of business. Reach us at (833) 754-2163 or individual@actionbenefits.com.

Retirement benefits team

We are licensed and certified, and highly specialized in working directly with members in regards to Medicare offered through their employer’s retirement and pension plans. We work with some of the nation’s largest carriers, groups, unions and associations to ensures their retired membership populations have a resource to assist with enrollment, questions and changes to their plan. We also play a significant role in many of the carriers lead, information recovery, and educational calling campaigns all the while of making sure beneficiaries have a voice in the benefits they choose in their retirement years.

Meet the team

Leading empowerment through innovation, advocacy, and service excellence.

Leadership

Lori Lockhart

President

Meg Lambert

Vice President, Finance

Krystina Borrocci

Executive Director, Customer Engagement & Loyalty

Bruce Udvari

Executive Director, Operations

Customer development

David Blackburn

Broker Sales Manager

Robert Hamelin

Broker Sales Manager

Gina Theisen

Contract Specialist

Troy Albrecht

Account Manager

Brieanne Brown

Account Manager

Wendy Cova

Account Manager

Laurelle Geter

Account Manager

Danielle Kulesza

Account Coordinator

Fay Remijan

Account Coordinator

Adam Whitfield-DeMolen

Account Coordinator

Customer engagement

Randy Lobur

Growth Marketing Manager

Chelsea Smith

Learning & Development Specialist

Group team

Jennifer Brown

Manager, Client Operations

Colleen Ferrara

Account Manager

Ryan Grimes

Account Coordinator

Carrie Klave

Account Coordinator

Matthew McLellan

Account Coordinator

Paula Nixon

Account Manager

Jamie Romeo

Account Coordinator

Michael Welsh

Account Coordinator

Individual team

Daniel Rhen

Manager, Client Operations

Debbie Brown

Account Coordinator

Kevin Jerolamon

Account Manager

Amber Mann

Account Coordinator

Bekah Nisun

Account Coordinator

Andrew Nordstrom

Account Manager

Jessica Schmaltz

Account Manager

Melissa Springstead

Account Coordinator

Renee Tevault

Account Manager

Retirement benefits team

Bev Akers

Manager, Client Operations

Lauren Janiga

Account Coordinator

Anjelica Leach

Account Manager