Meet the team

Leading empowerment through innovation, advocacy, and service excellence.

We are here to make a difference by empowering those who impact the lives of others. Bringing to them decades of expertise in targeted healthcare distribution. We are ever changing, mindful and considerate to all those we connect with every day. And we hold great respect for our people and our partners, who are all so dedicated to the health and wellness industry.

 

Leadership

Lori Lockhart, President at Action Benefits

Lori Lockhart

President
Meg Lambert, Vice President of Finance at Action Benefits

Meg Lambert

Vice President, Finance
Bruce Udvari, Vice President of Customer Management at Action Benefits

Bruce Udvari

Vice President, Customer Management
Krystina Borrocci, Executive Director of Customer Engagement and Loyalty at Action Benefits

Krystina Borrocci

Executive Director, Customer Engagement & Loyalty
 

Customer development

David Blackburn, Broker Sales Manager at Action Benefits

David Blackburn

Broker Sales Manager

(248) 603-3605

Robert Hamelin, Broker Sales Manager at Action Benefits

Robert Hamelin

Broker Sales Manager

(248) 603-3575

Gina Theisen, Licensing Manager at Action Benefits

Gina Theisen

Licensing Manager

(248) 603-3554

Daniel Gourley, Agency Success Manager at Action Benefits

Dan Gourlay

Agency Success Manager

(248) 603-3557

Troy Albrecht, Account Manager at Action Benefits

Troy Albrecht

Account Manager

(248) 603-3624

Brieanne Brown, Account Manager at Action Benefits

Brieanne Brown

Account Manager

(248) 603-3631

Wendy Cova, Account Manager at Action Benefits

Wendy Cova

Account Manager

(248) 603-3640

Laurelle Geter, Account Manager at Action Benefits

Laurelle Geter

Account Manager

(248) 603-3512

Danielle Kulesza, Account Coordinator at Action Benefits

Danielle Kulesza

Account Coordinator

(248) 603-3632

Fay Remijan, Account Coordinator at Action Benefits

Fay Remijan

Account Coordinator

(248) 603-3632

Adam Whitfield-DeMolen, Account Manager at Action Benefits

Adam Whitfield-DeMolen

Account Manager

(248) 603-3632

 

Customer engagement

Randy Lobur, Growth Marketing Manager at Action Benefits

Randy Lobur

Growth Marketing Manager

(248) 603-3641

Chelsea Gomez, Learning and Development Specialist at Action Benefits

Chelsea Gomez

Learning & Development Specialist

(248) 603-3613

 

Group team

We can assist you with your Blue Cross® Blue Shield® of Michigan and Blue Care Network  medical groups.  Our team will consult and assist you in navigating BCBSM/BCN self-service tools, help you identify and solve problems or escalated issues, and answer your questions about products, renewals and services. Reach us at (248) 356-2299 or here2help@actionbenefits.com.

Jennifer Brown, Manager of Client Operations at Action Benefits

Jennifer Brown

Manager, Client Operations

(248) 603-3650

Colleen Ferrara, Account Manager at Action Benefits

Colleen Ferrara

Account Manager

(248) 603-3573

Carrie Klave, Account Coordinator at Action Benefits

Carrie Klave

Account Coordinator

(248) 356-2299

Matthew McLellan, Account Coordinator at Action Benefits

Matthew McLellan

Account Coordinator

(248) 356-2299

Paula Nixon, Account Manager at Action Benefits

Paula Nixon

Account Manager

(248) 603-3619

Jamie Romeo, Account Coordinator at Action Benefits

Jamie Romeo

Account Coordinator

(248) 356-2299

Michael Welsh, Account Coordinator at Action Benefits

Michael Welsh

Account Coordinator

(248) 356-2299

 

Individual team

We're dedicated to supporting agents with their individual Medicare, under 65 and ancillary business across our multiple carrier partnerships. We focus on training, processing, and providing exceptional customer service by devoting time to maintaining client relationships and building a strong book of business. Reach us at (833) 754-2163 or individual@actionbenefits.com.

Daniel Rhen, Manager of Client Operations at Action Benefits

Daniel Rhen

Manager, Client Operations

(248) 603-3550

Debbie Brown, Account Coordinator at Action Benefits

Debbie Brown

Account Coordinator

(833) 754-2163

Kevin Jerolamon, Account Manager at Action Benefits

Kevin Jerolamon

Account Manager

(248) 603-3558

Amber Mann, Account Coordinator at Action Benefits

Amber Mann

Account Coordinator

(833) 754-2163

Bekah Nisun, Account Coordinator at Action Benefits

Bekah Nisun

Account Coordinator

(833) 754 - 2163

Andrew Nordstrom, Account Manager at Action Benefits

Andrew Nordstrom

Account Manager

(248) 603-3627

Jessica Schmaltz, Account Manager at Action Benefits

Jessica Schmaltz

Account Manager

(248) 603-3607

Melissa Springstead, Account Coordinator at Action Benefits

Melissa Springstead

Account Coordinator

(833) 754 - 2163

Renee Tevault, Account Manager at Action Benefits

Renee Tevault

Account Manager

(248) 603-3678

 

Retirement benefits team

We are licensed and certified, and highly specialized in working directly with members in regards to Medicare offered through their employer’s retirement and pension plans. We work with some of the nation’s largest carriers, groups, unions and associations to ensures their retired membership populations have a resource to assist with enrollment, questions and changes to their plan. We also play a significant role in many of the carriers lead, information recovery, and educational calling campaigns all the while of making sure beneficiaries have a voice in the benefits they choose in their retirement years.

Bev Akers, Manager of Client Operations at Action Benefits

Bev Akers

Manager, Client Operations

(248) 359-6475

Lauren Janiga, Account Coordinator at Action Benefits

Lauren Janiga

Account Coordinator

(248) 603-3609

Anjelica Leach, Account Manager at Action Benefits

Anjelica Leach

Account Manager

(248) 603-3622

 

Program management office

Alicia Bennett, Program Manager at Action Benefits

Alicia Bennett

Program Manager

(248) 603-3668

Trish Colyer, Process Improvement Specialist at Action Benefits

Trish Colyer

Process Improvement Specialist

(248) 359-6460

Tina Milani, Quality & Compliance Analyst at Action Benefits

Tina Milani

Quality & Compliance Analyst

(248) 603-3633

Robin Vandersluis, Data and Reporting Coordinator at Action Benefits

Robyn Vandersluis

Data & Reporting Coordinator

(248) 603-3569

 

Human resources and Administration

Stacy Duff, Manager of Human Resources at Action Benefits

Stacy Duff

Manager, Human Resources

(248) 603-3559

Megan McDonald, Human Resources Generalist at Action Benefits

Megan McDonald

Human Resources Generalist

(248) 603-3536

Mardel Williams, Administrative Director at Action Benefits

Mardel Williams

Administrative Director

(248) 359-6466

 

Finance

Patrice Abraham, Accounting Technician at Action Benefits

Patrice Abraham

Accounting Technician

(248) 603-3665

 

Want to get in touch with someone at Action?

Submit a request through our Contact Us page and a team member will reach out to you.